Terms of Service

Welcome to Xclaim Solutions. These Terms of Service ("Terms") govern your use of our website, software, applications, and professional services. By accessing or using our website, engaging our services, or using any software or applications developed by Xclaim Solutions, you agree to these Terms.

1. About Xclaim Solutions

Xclaim Solutions provides Amazon and e-commerce business services, including but not limited to:

• Amazon Account Management
• Amazon PPC Management
• Listing Optimization
• Product Launch Services
• Catalog Management
• Inventory Planning
• FBA Support
• Walmart Marketplace Management
• TikTok Shop Management
• Business Analytics & Reporting
• Website & Mobile Application Development
• Meta/Google Ads
• Internal Business Management Software
• Other digital business solutions

We also develop software, dashboards, and applications to improve business operations for our internal teams, clients, and future public users.

2. Xclaim Seller Dashboard & Applications

Xclaim Seller Dashboard and any future Xclaim applications are designed to help businesses manage, monitor, and analyze their operations through centralized reporting and business management tools.

Our software may include features such as:

• Sales Reporting
• Advertising Analytics
• Inventory Monitoring
• Shipment Tracking
• Business Performance Reports
• Account Management Tools
• Workflow Management
• Internal Team Collaboration
• Other operational and analytical features

Some applications may currently be available only to Xclaim Solutions and its authorized clients before being released publicly.

3. Account Authorization

Certain features require customers to authorize their marketplace or business accounts.

Customers are responsible for ensuring they have the authority to grant such access.

Customers may revoke any authorization through the applicable platform at any time.

4. User Responsibilities

When using our website, services, or applications, you agree to:

• Provide accurate and up-to-date information.
• Protect your account credentials.
• Maintain the security of your accounts.
• Use our services in accordance with applicable laws.
• Not misuse, copy, interfere with, or attempt to gain unauthorized access to our systems.

5. Intellectual Property

All software, applications, dashboards, source code, website content, graphics, branding, documentation, designs, reports, and other materials developed by Xclaim Solutions remain the intellectual property of Xclaim Solutions unless otherwise agreed in writing.

Users may not reproduce, distribute, reverse engineer, modify, or resell our software or content without prior written permission.

6. Client Data

Customers retain ownership of their business data.

Xclaim Solutions only accesses or processes customer information that has been authorized for the purpose of providing the requested services or application functionality.

Customer information will not be sold or intentionally disclosed to third parties except where required by law or necessary to provide authorized services.

7. Software Availability

We continuously improve our software and services.

Features, functionality, integrations, and user interfaces may change over time without prior notice.

Some services may be temporarily unavailable due to maintenance, updates, security improvements, or technical issues.

8. Third-Party Services

Our services and applications may integrate with third-party platforms including, but not limited to:

• Amazon
• Walmart
• TikTok
• Shopify
• Other authorized business platforms

Xclaim Solutions is not responsible for interruptions, policy changes, API limitations, service availability, or operational decisions made by third-party platforms.

9. Payments

Service fees, software subscriptions, consulting charges, or other payments will be communicated separately through quotations, proposals, invoices, or subscription plans.

Failure to make payment may result in suspension or termination of services where applicable.

10. Refunds

Refund requests are reviewed individually.

Due to the nature of professional services and software development, refunds may not be available for completed work or services already delivered.

Subscription services may be cancelled according to the applicable service agreement.

11. Limitation of Liability

While Xclaim Solutions aims to provide reliable services and software, we cannot guarantee uninterrupted availability, error-free operation, or specific business outcomes.

To the maximum extent permitted by law, Xclaim Solutions shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, software, applications, or professional services.

12. Changes to Services

We reserve the right to modify, improve, discontinue, or replace any service, application, feature, or functionality at any time as part of our ongoing development and business operations.

13. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on this page with the updated revision date.

Continued use of our website, applications, or services constitutes acceptance of the updated Terms.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

• Website: https://www.xclaimsolutions.com
• Email: info@xclaimsolutions.com
• Phone: +1 (213) 597-1668
• Address: 715 Linden Ave, Apt 144, Teaneck, NJ 07666, USA